Support

Contact Trelic Technologies LLC at support@trelictech.com. Include the product name and a short description of the issue. Do not send passwords, API keys, pairing secrets, or card numbers.

Trading app and companion

For installation, licensing, pairing, or app errors, include your app version, operating system, and the time the problem occurred. Remove account details from screenshots. Check your brokerage directly for urgent order or position issues.

Manage subscription renewals through the billing portal in your account dashboard. For a software refund, include the purchase email and payment reference. See the refund policy.

Ordering platform and business projects

Business owners can contact us about provisioning, catalog and stock management, checkout, scheduling, and agreed support. Include the business name, storefront URL, and any non-sensitive order reference needed to investigate.

Project scope, maintenance, and response commitments follow the executed agreement. Features still in development are not production commitments.

A purchase from a merchant

For delivery, product, cancellation, or refund questions, contact the merchant using the details on its storefront or confirmation email. That business is the seller; Trelic supplies its software.

Privacy and account requests

Contact the same support address for Trelic account access, correction, or deletion requests. For records held by an independent merchant, contact that merchant first. Read our privacy policy.