Refund and Cancellation Policy

Last updated: September 20, 2026

This policy distinguishes trading subscriptions purchased from Trelic Technologies LLC, business platform services, and purchases from independent merchants. Mandatory legal rights are unaffected.

1. Trading app subscriptions

trelic Beta Access is a one-time $0 registration with no subscription or automatic paid conversion. There is no software payment to refund during the free beta. If you later explicitly purchase a paid plan, the refund period below starts with that first payment. Charges from Anthropic or your broker are separate and governed by those providers.

You may request a full refund of your initial paid trading license or subscription purchase within 14 days of the first payment, for any reason. If you start with a free trial, this period begins when the first paid charge is made. Send your request from the purchase email address to support@trelictech.com, with the account email and payment reference.

Cancel through the billing portal available from your Trelic account dashboard before the next renewal to stop future billing. Contact support if you cannot access it. Cancellation ordinarily leaves access through the end of the paid period. Outside the initial 14-day refund window, partial periods and renewals are not ordinarily refunded, except as required by law or expressly agreed.

Trading losses, broker fees, AI usage, market-data charges, and other third-party costs are not software fees and cannot be refunded by Trelic. Purchases through an app store or reseller follow that seller's applicable process.

2. Ordering platform, provisioning, and business services

Setup, development, project cancellation, milestone payments, subscriptions, and maintenance are governed by the executed statement of work, order form, or service agreement. The trading app's trial and 14-day refund offer do not apply to platform projects.

A draft proposal does not establish a payment obligation, deposit, cancellation charge, or non-refundable fee. Those terms must be agreed before payment. Contact support with the business name and project reference if work or billing is disputed.

Third-party charges billed directly to the business by hosting, payments, maps, messaging, or other providers are handled under those providers' policies.

3. Purchases from a merchant storefront

The merchant is the seller and handles fulfillment, delivery, cancellations, refunds, and order disputes. Contact the merchant using the details on the storefront or confirmation email. Its published refund and cancellation policies apply, subject to law. Trelic's software-fee refund offer does not apply to the goods in a merchant order.

A cancelled checkout, expired reservation, or return to the storefront is not proof that a payment was refunded. Check the order status and payment-provider records, and contact the merchant if needed.

4. Processing and abuse

Approved Trelic refunds are returned to the original payment method, typically within 5 to 10 business days depending on the payment provider. We may decline requests involving documented fraud or repeated abuse, subject to applicable law.

5. Contact

Trelic software or project billing: support@trelictech.com. Merchant orders: contact the merchant. See Support.